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Frequently Asked Questions

International Regulations

This information is intended to help you understand Automatic Exchange of Information (AEI) regime concerning the automatic exchange of financial account information with foreign jurisdictions.

This regime is known as the Common Reporting Standard (CRS). CRS contains the common due diligence procedures on how tax-related information is exchanged between financial institutions in certain countries. It sets out the rules and the reporting for automatic exchange of financial information.

Those regulations require all EEA financial institutions, including Satabank p.l.c., to report automatically clients and account information to the tax authorities.

Security

Q: What if I lose my phone and somebody gets access to my LeuPay App?

A:

The access to your LeuPay app is protected with an application password, which you are required to set up immediately after installing the app. LeuPay mobile app can not be opened without the application password. Even if somebody has access to your mobile, he/she can not open the app without this password.
Nevertheless, for higher grade protection, in cases of loss or theft of your mobile, you can log in to your LeuPay account and:

  • change your log in credentials - log in e-mail and password. To change your log in credentials, go to menu Profile → My user details;
  • block your account in order to obstruct all operations, including change in login credentials and mobile number. To block your account from the account home screen, go to My account status and press the "Block" button.

Q: What if I forget my GateKeeper password?

A:

If you forget your GateKeeper password and the authentication method you have chosen for your LeuPay account is via mobile app GateKeeper, you have to contact our Customer Support.

Q: Is my LeuPay account Fraud protected?

A:

LeuPay constantly works to provide you with bank grade online and fraud protection. As a part of our measures to keep your personal data, payment credentials and financial information safe, we maintain self-selected passwords and log in details, client account access and operations verification with SMS or mobile app GateKeeper, Secure Sockets Layer (SSL) technology for secured transmissions online, automatic log-out from your account and many other security measures.
LeuPay protects you from fraud by requiring pre-transaction and financial operations verification by SMS codes or by unique codes generated by the GateKeeper mobile app. Additionally, your account is constantly monitored by our team for irregular account activities and suspicious operations. We also provide you with the option to block your LeuPay account and then activate it yourself, any time you have doubts about its security.

Q: What data does LeuPay store for my transactions?

A:

For all your transactions we keep a full record of the transfer details, including beneficiary details (beneficiary name, beneficiary IBAN/account number), beneficiary bank details (bank name, BIC/SWIFT, country), transfer details (transaction reference, account number, account name, reference line, fee, user, execution name etc.), transaction details (transaction reference, account number, account name, account number etc.). With the details of your transactions, which we keep and provide in your account you can keep a full track of all your operations and in cases of transfer inaccuracies, mistakes, fraudulent activities request a reversal of transactions.

Q: How does LeuPay protect my payment credentials?

A:

Your payment credentials and all sensitive transaction data are encrypted and protected throughout our website with Secure Sockets Layer (SSL) technology.

Q: I have entered 3 times wrong password and my account got blocked. What should I do?

A:

After you enter your LeuPay account password three times incorrectly, the account is temporarily blocked for security reasons. After a period of 15 minutes your account will be automatically unblocked and you will be able to log in. In case you need to get access to your account immediately after you blocked it, please contact our Customer Support at 0044 20 3129 0935.

Q: Does LeuPay Card requires 3-D Secure?

A:

Presently, LeuPay cards do not require 3-D Security code.

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