CALL 24/7: 0044 20 3129 0935

We are here to help

Card Transactions

How can I dispute a card transaction made with my LeuPay Card?

In case you would like to dispute a card transaction made with your LeuPay card, please contact our Customer Support at your earliest convenience.

Can I forbid/allow online transactions, international transactions and ATM transactions with my LeuPay card?

You can forbid/allow online transactions, POS transactions, international transactions and ATM transactions online via your LeuPay account or via LeuPay mobile app.

To change the settings of your LeuPay card via Web, log in to your LeuPay account, go to Cards and click on the Settings icon LeuPay account - settings icon.

To change the settings of your LeuPay card via LeuPay mobile app log into to your LeuPay account via the app and go to LeuPay Cards → Security Settings.

Can I get notifications about transactions made with my LeuPay card?

You can choose to receive email and/or SMS notifications for transactions made with your LeuPay card. To allow the notifications for a certain type of transaction, simply log in to your LeuPay account, go to Cards, click on the Settings icon and go to tab Notifications.

You can also enable or disable notifications from your smartphone via the free LeuPay Mobile App.

Please be advised that email notifications are sent free of charge. For receiving SMS notifications small fees are applied. To view the full list of LeuPay fees, please log in to your LeuPay account and check the Tariff.

Are there any transaction fees?

Payments at merchants and online payments are free of charge. For ATM transactions and bank transfers small fees are applied. To view the full list of LeuPay fees, please log in to your LeuPay account and check the Tariff.

Will I be charged for a balance check?

You can check your balance for free online in your LeuPay account or via the free LeuPay mobile app. Balance checks at ATMs are subject to additional charges according to your Tariff. To view the full list of LeuPay fees, please check the Tariff.

Can’t find what you are looking for? Get in touch!

Write our support officers at hello@leupay.eu or call 0044 20 3129 0935