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Card Basics

I lost my LeuPay card? What should I do?

Contact us immediately on 0044 20 3129 0935, so we can stop all operations with your card. Our call center is available 24 hours a day, 7 days a week,
or
Instantly block your card via LeuPay Mobile App (menu "LeuPay" cards → Activate/Deactivate), or Instantly block your card online via your LeuPay account (log in to your LeuPay account on www.leupay.eu, go to the "Cards" tab → Status and press "Block").

How can I get a LeuPay card?

You can order a LeuPay card online directly from your LeuPay account. All you need to do is:
1) Log in to your LeuPay account
2) From the main menu go to tab Cards → Order LeuPay Card and follow the instructions.

In what currency can my LeuPay card be issued in?

At the moment LeuPay Card can be issued in one of the following currencies: GBP, USD, EUR, RON and BGN. We are working on offering you more currency options for LeuPay cards.

I received my LeuPay card. How can I activate it?

You can activate your LeuPay card in one of the following ways:

Online activation:
Log in to your LeuPay account, go to tab Cards → Activate LeuPay Card.

Activation via LeuPay mobile app:
Log in to the LeuPay Mobile App and go to LeuPay Cards → Activate Card.

SMS activation:
Send SMS with text: leupay and the last 6 digits of your card number (example: leupay 123456), to number +359 886 17 00 11. Please note, that the SMS must be sent from your mobile number registered to your LeuPay account.

Once you activate your LeuPay card, you will receive a SMS with the PIN of your card.

Where can I use my LeuPay card?

You can use your LeuPay card for online payments, payments at Merchants and ATM withdrawals worldwide, anywhere MasterCard and VISA is accepted.

Can I have another LeuPay card issued on the name of another person?

Yes, you can. You can have up to 5 LeuPay Cards linked to your LeuPay account with one and the same or with different cardholders.

Can I change the limits of my LeuPay card?

You can set different limits for your LeuPay Card, including ATM withdrawals, payments on POS, Internet payments and international transactions. In order to do so, simply log in to your LeuPay Account, go to Cards and click on the Settings icon of your LeuPay card.

You can also change your LeuPay card limits from your smartphone using the free LeuPay Mobile App.

I forgot my PIN. What should I do?

If you have forgotten your PIN, please send SMS with text: leupay and the last 6 digits of your card number (example: leupay 123456), to number +359 886 17 00 11. Once you do so, you will receive SMS with your PIN.

Please note, that the SMS must be sent from your mobile number registered to your LeuPay account.

I entered 3 wrong PINs and my LeuPay card got blocked. What should I do?

If you have blocked your LeuPay card, please contact our Customer Support.

How long will it take for the LeuPay card I ordered to be delivered?

The delivery period to receive your card depends on the delivery method you have selected in the process of placing your order. At the last step in the process of placing a card order the system displays the approximate delivery time depending on the country and on the delivery method.

What is the delivery fee for LeuPay cards?

The delivery fee depends on the delivery method you have selected in the process of placing your order. The delivery via postal services method is free of charge. The courier delivery fee vary between 3 and 17 EUR, depending on the country of delivery. Please note, that in case the delivery is returned to LeuPay, due to wrong address or other reason, for which LeuPay or the delivery company is not responsible, LeuPay will charge you a fee of 5.00 EUR to secure a new delivery via courier.

Can I receive my LeuPay card to another address different from the registered one in the account?

Yes, you can. In the process of ordering your card, you can point a delivery address different from the address registered in your LeuPay account. If you wish to do so and you have not yet completed your verification You may be required to send additional documents to our Contact center so that you can receive your LeuPay card at a different address.

Can’t find what you are looking for? Get in touch!

Write our support officers at hello@leupay.eu or call 0044 20 3129 0935